For information only. You may need an experience technician.
A. Washer won't spin
1. Lid switch assembly
The lid switch assembly prevents the washer from spinning when the lid is open. If the lid switch assembly fails, the washer will not spin. To determine if the lid switch assembly is defective, use a multimeter to test the lid switch for continuity.
2. Motor coupling
The motor coupling connects the motor to the washing machine transmission. If the washer is overloaded, the motor coupling will fail in order to protect both the motor and transmission. The motor coupling can also fail due to normal wear. Inspect the motor coupling to determine if it is broken.
3. Drive belt
Inspect the drive belt to determine if it is broken or if it is loose on the pulleys.
4. Door latch
The door latch secures the washer door shut during operation. Once the washer door is shut, the washer can begin operating. If the washer door is not latched shut, the door switch will prevent the washer from operating. If the door latch is defective, the washer will not spin or start. The door latch can fail either mechanically or electrically. Inspect the door latch for damage.
5. Motor control board
The motor control board provides power to the motor. If the motor control board is defective, the washer may not function properly or may not work at all. First, check the control board for burned out components. To determine if the motor control board is defective, ensure that the control board is providing power to the motor.
PLEASE CALL ME FOR CONTROL BOARD REPAIR
6. Clutch
The clutch assembly makes the connection between the transmission and the inner tub. It helps the tub to gradually get up to the proper spin speed. If the clutch is worn out, it may prevent the tub from spinning.
7. Drive pulley
The drive pulley connects to the washer drum and works with the drive belt and motor to rotate the drum. If the drive pulley is worn out, the drive belt might slip off, preventing the washer from spinning. Remove the drive pulley and inspect it.
8. Stator
The stator interacts with the rotor to create a strong electromagnetic field which rotates the tub in either direction. If the windings on the stator are damaged, the washer will not spin or agitate. Check the stator for damaged windings or other defects.
9. Rotor
The rotor interacts with the stator to create a strong electromagnetic field, which rotates the tub in either direction. If the magnets on the rotor are damaged, or any part of the rotor is defective, the washer may not spin or agitate. To determine if the rotor is defective, inspect the rotor for damage.
10. Tub bearing
The tub bearing is mounted in the middle of the outer tub of the washing machine. The tub bearing helps to keep the inner tub spinning smoothly. If the tub bearing is defective, it can lock up and prevent the washer from spinning. The washer may also make a loud rumbling noise.
11. Drive motor
The drive motor might be defective. However, the drive motor is rarely at fault for this symptom. Before replacing the drive motor, first check all of the more commonly defective washer components. If none of those components are defective, consider replacing the drive motor. If the drive motor hums but doesn’t run, is noisy, or does not turn freely, replace it.
12. Transmission
The washer transmission might be worn out or defective. Transmissions have gears in them that can fail causing the washer to not spin. However, this is almost never the case.
13. Door strike
Inspect the door strike assembly for damage. If the door strike is broken, replace it.
B. Washer is making loud noises
1. Tub bearing
See A.10
2. Drive pulley
See A.7
3. Pulley
4. Motor coupling
See A.2
5. Clutch
See A.6
6. Drive belt
Inspect the drive belt to determine if it is broken or if it is loose on the pulleys. If the drive belt is broken or loose, replace it.
7. Transmission
See A.12
8. Drain pump
To determine if anything is blocking the drain pump, remove the drain pump and check the pump for obstructions. If the drain pump is clear of obstructions, but is still noisy during the drain cycle, replace the drain pump.
9. Drive motor
See A.11
10. Water inlet valve
C. Washer won't agitate
1. Agitator repair kit
If the washer won't agitate, replacing the agitator repair kit may solve the problem. The kit contains the agitator components that are most likely to wear out and/or fail.
2. Drive block or belt
The drive block connects the washer transmission to the agitator. If the drive block is worn out, the transmission shaft will still move back and forth, but the agitator will only move slightly or will not move at all. Inspect the drive block for damage.
3. Motor coupling
The motor coupling connects the motor to the washer transmission. If the washer is overloaded, the motor coupling will fail in order to protect both the motor and transmission. The motor coupling can also fail due to normal wear. Inspect the motor coupling to determine if it is broken.
4. Drive belt
See B.6
5. Motor control board
See A.5
6. Drive motor
See A.11
7. Door latch
See A.4
8. Stator
See A.8
9. Rotor
See A.9
10. Lower agitator
The lower agitator might be damaged or stripped away where it connects to the drive system inside. To determine if the lower agitator is stripped inside remove it from the washer and inspect for damage or wear.
11. Upper agitator
The upper agitator might be damaged or stripped out at the lower agitator connection point. Inspect the agitator for damage or wear around the connection point.
12. Agitator assembly
The agitator might be damaged or stripped away where it connects to the drive system inside. To determine if the agitator is stripped inside remove it from the washer and inspect for damage or wear.
13. Wash plate
If the washing machine will not agitate correctly the washplate might be damaged and stripped off the drive shaft. The agitator can be removed to check out the washplate connection point.
D. Washer won't drain
1. Drain pump
See B.11
2. Clogged pump or hose
Sometimes, socks and other small articles of clothing can get into the drain system and clog the pump hose or the pump itself. Remove the hoses from the pump and check for any obstructions.
3. Lid switch assembly
See A.1
4. Door latch
See A.4
5. Water pump belt
Some older washing machines are equipped with a water pump belt. If the water pump belt is broken or worn out, the washer will not drain. Check the belt and replace it if it shows signs of excessive wear.
6. Drain hose
First, check the drain hose to determine if it is kinked, twisted, or bent. If the drain hose is bent, straighten it out. In addition, remove the drain hose and check it for obstructions. If the drain hose has any obstructions, try to remove them. If necessary, replace the drain hose.
7. Coin trap
Some washers are equipped with a coin trap to trap any foreign objects that enter the drain. The coin trap should be checked and cleaned periodically. If debris continues to accumulate in the coin trap, the coin trap will become clogged, and the washer will not drain properly.
8. Door strike
See A.13
E. Washer vibrating or shaking
1.Shock absorber
One or more of the shock absorbers might be broken or worn out. The shock absorbers dampen the vibration of the washer tub. If one or more of the shock absorbers are worn out, the washer will vibrate or shake.
2. Suspension Rod
One or more of the suspension rods might be broken. The suspension rods help to dampen the movement of the washer tub. If one or more of the suspension rods are broken, the washer will vibrate or shake.
3. Suspension spring
One or more of the suspension springs might be broken. The suspension springs help to absorb the movement of the washer tub. If a suspension spring breaks, the tub might become unbalanced, causing it to shake and vibrate during operation.
4. Counterbalance spring
One or more of the counterbalance springs might be broken. The counterbalance springs help to absorb the movement of the washer tub. If a spring breaks, the tub might become unbalanced, causing it to shake and vibrate during operation.
5. Snubber ring
The snubber ring dampens the vibration of the washer tub. If the snubber ring is cracked or worn out, the washer will vibrate or shake during operation. Inspect the snubber ring for damage.
6. Snubber pad
The snubber pad dampens the vibration of the washer tub. If the snubber pad is worn out missing, or coated with a sticky substance (such as detergent, fabric softener, or transmission oil), the washer will vibrate or shake during operation.
7. Shipping bolt
All front loading washers are delivered with shipping bolts to stabilize the drum system during transportation. These shipping bolts must be removed when the washer is installed.
8. Shipping bolt kit
Washer vibration can occur if the shipping bolts have not been removed. All front loading washers are delivered with shipping bolts to stabilize the drum system during transportation.
9. Balance ring
The balance ring may have lost its fluid. The balance ring sits on top of the outer tub and helps to counter the force of the spin cycle. The balance ring is filled with fluid. This fluid helps to dampen the vibration of the washer.
10. Shock dampening device
The shock dampening device helps to absorb the movement of the washer tub as it spins. If the shock dampening device is broken, the tub might become unbalanced, causing it to shake and vibrate during the spin cycle.
11. Tub wear pad
The tub wear pad dampens the vibration of the washer tub. If the tub wear pad is worn out or missing, the washer will vibrate or shake during operation.
12. Rear Drum with bearing
See A.14
13. Leveling leg
Check to see if the washer is level, and adjust the leveling legs if necessary. Always lock the legs in place after adjustment to keep them from getting loose.
F. Washer fill slowly
1. Water inlet valve
The water inlet valve opens to allow water to enter the washing machine. If the water inlet valve is defective, the wash may fill slowly or not fill at all. The water inlet valve requires sufficient water pressure to function properly.
2. Low water pressure from house supply
The home water pressure might be too low. The water inlet valve requires at least 20 psi to function properly. Check the water pressure to the valve to determine if it is sufficient.
G. Washer leaking water
1. Drain pump
See B.8
2. Tub seal & bearing kit
See A.13
3. Tub seal
The tub seal might be torn, causing water to leak from the seal. If the tub seal is leaking water, water may leak through the tub seal and into the tub bearings. This can cause the bearings to fail.
4. Door boot seal
The door boot seal might be torn, causing water to leak from the seal. If the boot seal is torn, replace it.
5. Tub to pump hose
The tub-to-pump-hose might be split or torn. If the tub-to-pump-hose is damaged, replace it. Do not attempt to cut off the damaged piece of hose and stretch the hose to fit the pump.
6. Drain hose
See D.6
H. Washer won't start
1. User control & display board
To determine if the user control and display board is defective, try pressing the buttons on the control panel. If some of the buttons work, but others do not work, the control and display board might need to be replaced. Additionally, if the display is not working, check the power to the user control and display board.
PLEASE CALL ME FOR CONTROL BOARD REPAIR
2. Timer
The timer is frequently misdiagnosed—before replacing the timer, first check all of the more commonly defective parts. To determine if the timer is defective, consult your washer’s wiring diagram and use a multimeter to test the timer for continuity.
PLEASE CALL ME FOR TIMER REPAIR
3. Line fuse
The line fuse blows if the washer circuits are overloaded. If the line fuse blows, the washer won’t start. To determine if the line fuse is at fault, use a multimeter to test it for continuity. If the fuse does not have continuity, replace it. In addition, you should investigate and resolve the problem that caused the fuse to blow. Check for shorted out components such as the wires, motor, or drain pump. If you don’t resolve the underlying issue, the new fuse will blow too.
4. Thermal fuse
If the washer overheats, the thermal fuse will blow. If the line fuse blows, the washer won’t start. To determine if the thermal fuse is at fault, use a multimeter to test it for continuity. If the fuse does not have continuity, replace it.
5. Main control board
See A.5
PLEASE CALL ME FOR CONTROL BOARD REPAIR
6. Incoming power problem
7. Power cord
8. Door lock
See A.3
I. Washer won't spin or agitate
1. Motor coupling
See C.3
2. Drive belt
See B.6
3. Lid switch assembly
See A.1
4. Drive motor
See A.11
5. Stator
See A.8
6. Rotor
See A.9
7. Door latch
See A.3
8. Motor control board
See A.5
PLEASE CALL ME FOR CONTROL BOARD REPAIR
9. Transmission
See A.12
J. Washer overflowing
1. Water inlet valve
2. Pressure switch
3. Low water pressure from house supply
K. Washer door or lid won't lock
1. Door latch
See A.4
2. Door strike
See A.13
3. Main control board
See A.5
PLEASE CALL ME FOR CONTROL BOARD REPAIR
L. Washer stops mid cycle
1. Lid switch assembly
See A.1
2. Door latch
See A.3
3. Water inlet valve
4. Main control board
See A.5
PLEASE CALL ME FOR CONTROL BOARD REPAIR
5. Timer
See H.2
PLEASE CALL ME FOR TIMER REPAIR